You get one named claims handler who owns your case from the roadside to the day your vehicle comes back. They arrange the recovery, the courtesy car, the engineer’s authorisation and the repair — and they chase the insurers so you never have to.
No call centre, no being passed between departments, no ringing four numbers to find out where your car is. Your handler updates you by phone or text as the claim moves, and if the insurer tries to write the vehicle off at a figure that does not reflect what it was worth, they argue the valuation on your behalf.
One call starts the recovery, the courtesy car and the claim at the same time.